Privacy Policy

Effective Date: July 7, 2026

This Privacy Policy explains how Titan Pulse LLC ("Titan Pulse," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit titanpulse.io, use our AI marketing services, or interact with our systems. It also outlines your rights under major privacy regulations, including the GDPR, CCPA/CPRA, and other applicable laws.

If you do not agree with this Privacy Policy, please do not use our services.

1. Company Information

  • Company Name: Titan Pulse LLC
  • Website: titanpulse.io
  • Contact Email: info@titanpulse.io
  • Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

2. Services Covered

This Privacy Policy applies to all Titan Pulse services, including: AI voice agents, AI chatbots, marketing automation tools, digital marketing services, and third-party integrations (e.g., GoHighLevel, Twilio, OpenAI, Google Analytics).

3. What Data We Collect

We collect information from our clients and from our clients' customers as necessary to deliver our AI and marketing services.

3.1 Data We Collect from Clients

  • Full name
  • Email address
  • Phone number
  • Business name & business information
  • Payment information (processed via third-party payment processors)
  • Account login details
  • Communications and support inquiries

3.2 Data We Collect from Client Customers

Our AI voice agents, chatbots, and automations may collect:

  • Names
  • Email addresses
  • Phone numbers
  • Customer inquiries
  • Order or reservation details
  • Call recordings
  • Call metadata (timestamps, call duration, caller ID)
  • Chat transcripts
  • User behavior data when interacting with chatbots

3.3 Automatically Collected Data

When accessing titanpulse.io or certain services:

  • IP address
  • Browser type and device information
  • Referring URLs
  • Pages visited & usage patterns
  • Cookies and tracking technologies

3.4 Cookies and Tracking Tools

We use cookies, pixels, and analytics tools such as Google Analytics to analyze website traffic, improve user experience, and personalize marketing. Users may opt out of cookies via browser settings.

4. How We Use Your Data

We use collected data to:

  1. Deliver and improve AI voice agents, chatbots, and marketing automation features
  2. Personalize and optimize AI system responses
  3. Set up and manage client accounts
  4. Provide customer support
  5. Process payments (via Stripe, PayPal, or other processors)
  6. Improve website performance and analytics
  7. Help clients manage communications with their customers
  8. Maintain security and prevent fraud
  9. Send important service updates and marketing communications

4.1 AI-Specific Data Usage

Titan Pulse uses client and customer data to train, customize, and optimize AI voice and chatbot systems, improve accuracy of automated responses, and enhance workflow automation. We do not use your data to train public or shared AI models.

5. Legal Bases for Processing (GDPR)

We process personal data based on: contract necessity (providing purchased services), legitimate interest (improving services, detecting fraud), consent (cookies, certain marketing activities), and legal obligation (record keeping, compliance).

6. How We Share Data

6.1 Third-Party Service Providers

Including but not limited to: GoHighLevel (CRM & marketing tools), Twilio (communications infrastructure), OpenAI (AI processing), AWS / Google Cloud (data hosting & storage), Stripe / PayPal (payment processing), and Google Analytics (analytics & tracking). These providers process data on our behalf and are bound by contractual privacy obligations.

6.2 Legal Requirements

We may share data if required by law enforcement, court orders, or applicable legal regulations.

6.3 Business Transfers

In the event of a merger or acquisition, your data may be transferred as part of business assets. We never sell personal data.

7. Data Retention

We retain personal data only as long as necessary to provide services and meet legal, tax, or accounting requirements.

  • Client account data: retained for the life of the account + up to 2 years
  • Call recordings: default retention is 12–24 months unless otherwise requested
  • Chat transcripts: retained for service delivery; customizable by client
  • Cookies and analytics: per browser or tool settings

Clients may request earlier deletion.

8. How We Protect Your Data

We implement industry-standard administrative, technical, and physical safeguards, including encrypted data storage, secure cloud infrastructure (AWS / Google Cloud), access controls and authentication, regular security audits, and firewall and threat monitoring systems. No method of transmission is fully secure, but we take reasonable steps to protect your data.

9. International Data Transfers

If you are located outside the United States, your data may be transferred to U.S.-based servers. We rely on Standard Contractual Clauses (SCCs), Data Processing Agreements (DPAs), and other safeguards required under GDPR.

10. User Rights

Depending on your location, you may have rights including:

Under GDPR (EU/UK)

  • Access your personal data
  • Request deletion ("right to be forgotten")
  • Correct inaccurate information
  • Data portability
  • Restrict processing
  • Object to processing
  • Withdraw consent

Under CCPA/CPRA (California)

  • Right to know what data is collected
  • Right to delete personal data
  • Right to correct data
  • Right to opt out of data sharing/sale
  • Right to non-discrimination for exercising rights

To make a request, contact: info@titanpulse.io

11. Opt-Out Options

You may opt out of marketing emails (via unsubscribe links), SMS messages (reply "STOP"), cookie tracking (via browser settings or cookie pop-up), and AI data usage (upon request; may limit functionality).

12. Call Recordings & Transcripts

Our systems may record calls and store transcripts. Clients are responsible for ensuring proper consent from callers and compliance with local two-party recording laws. Titan Pulse uses recordings to improve AI accuracy, provide analytics, and enhance customer service automation. Recordings will never be publicly shared.

13. Restaurant Industry–Specific Data Practices

Because Titan Pulse provides AI services for restaurants—including ordering assistance, reservations, customer inquiries, and promotional campaigns—the following additional data handling practices apply:

13.1 Menu, Allergen, and Dietary Information

Restaurants may provide menu data that includes ingredients, allergen information, nutritional details, and dietary suitability (e.g., vegan, gluten-free). Titan Pulse does not verify the accuracy of this information. Restaurants are solely responsible for keeping menu and allergen information accurate and up to date, and for ensuring any statements made by AI systems are based on accurate data.

13.2 Reservation, Ordering, and Customer Communication Data

When AI systems handle reservation or ordering flows, we may process customer party size, preferred dining time, special requests, order details, and pickup/delivery preferences. Restaurants must comply with local health department communication requirements, state food service regulations, and any brand-specific franchise standards.

13.3 Call Recording and Customer Interaction Requirements

For restaurants taking orders or reservations via AI voice agents, the client is responsible for ensuring compliance with local two-party consent call recording laws, and disclosures must be made to customers when required. Titan Pulse provides tools but does not provide legal compliance scripts.

13.4 PCI Compliance for Payment-Related Workflows

If AI systems hand off users to a payment workflow, all payments must be processed through PCI-compliant systems (e.g., Stripe, PayPal). Titan Pulse does not store credit card numbers. Restaurants must ensure their POS or ordering system meets PCI DSS standards.

13.5 Local Restaurant Regulatory Requirements

Depending on the location, restaurants may be required to follow the FDA Food Code (if applicable), local or state restaurant licensing laws, and health inspection reporting requirements. Titan Pulse does not monitor for regulatory updates; clients are responsible for ensuring compliance.

14. Children's Privacy

We do not knowingly collect personal information from children under 13 (or under 16 in the EU). If we discover such data was collected, we will delete it promptly.

15. Data Breach Policy

In the event of a data breach, Titan Pulse will:

  1. Investigate the incident
  2. Notify affected individuals and authorities as required
  3. Take corrective action to secure systems
  4. Maintain transparency throughout the process

Notification timelines follow applicable legal requirements (GDPR, CCPA, etc.).

16. Marketing Communications

We may send service updates, promotions, newsletters, and feature releases. You may opt out at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on titanpulse.io. Continued use of the services following changes indicates acceptance of the revised policy.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

  • Titan Pulse LLC
  • Email: info@titanpulse.io
  • Address: 1603 Capitol Avenue Suite 413J PMB 1694, Cheyenne, Wyoming 82001

By using Titan Pulse services, you agree to this Privacy Policy.